Frequently Asked Questions

Yes, all our products are certified organic and sourced from trusted organic farms. We maintain strict quality standards and ensure that all products meet organic certification requirements. Each product comes with proper organic certification labels.

We maintain a cold chain system from farm to your doorstep. Our products are stored in temperature-controlled environments, and we follow a first-in-first-out inventory system. Most of our fresh produce is delivered within 24-48 hours of harvest.

Yes, we offer a wide variety of seasonal organic fruits and vegetables. Our product availability changes based on the season to ensure you get the freshest produce. We also notify customers about seasonal specialties through our newsletter.

Our minimum order value is ₹500 for free delivery within Pune city limits. For orders below ₹500, a delivery charge of ₹50 applies. There's no minimum order value for pickup orders.

You can modify or cancel your order within 2 hours of placing it, provided it hasn't been processed for delivery. Contact our customer support team immediately for any changes. Once the order is out for delivery, modifications are not possible.

Yes, we offer special discounts for bulk orders above ₹2000. Corporate clients and regular customers can avail of additional discounts. Contact us directly for customized bulk pricing and corporate packages.

We currently deliver across Pune city including areas like Koregaon Park, Baner, Wakad, Hinjewadi, Kothrud, Deccan, Shivaji Nagar, and surrounding areas. We're constantly expanding our delivery network.

We deliver from 7:00 AM to 8:00 PM, Monday to Saturday, and 8:00 AM to 6:00 PM on Sundays. You can choose your preferred delivery slot during checkout. Same-day delivery is available for orders placed before 2:00 PM.

We follow strict safety protocols including contactless delivery, sanitized packaging, masked delivery personnel, and temperature checks for all staff. We also offer contactless payment options for your safety.

We accept all major payment methods including Credit/Debit Cards, Net Banking, UPI payments (Google Pay, PhonePe, Paytm), Digital Wallets, and Cash on Delivery. All online payments are processed through secure payment gateways.

Yes, absolutely! We use SSL encryption and partner with trusted payment gateways like Razorpay and PayU. Your payment information is never stored on our servers and all transactions are processed securely.

We offer a 24-hour return policy for fresh produce if you're not satisfied with the quality. For packaged goods, returns are accepted within 7 days of delivery. Items must be in original condition and packaging.

Contact our customer support team within the return window. Provide your order number and reason for return. We'll arrange for pickup and process your refund within 3-5 business days after receiving the returned items.